Refund policy
If you have received your DrBONE Bed and have not yet opened the vacuum seal, you are eligible for a return or an exchange for a different size. To qualify for a return or exchange, the DrBONE Bed must be:
- Unopened
- In its original vacuum seal
- Covers and accessories must be unused and in new condition
Please note: Beds that have the vacuum seal broken are not eligible for returns or exchanges.
If you are unable to determine the appropriate size of a dog bed before purchasing, please carefully check the size chart, measure your dog's body length and weight, or contact us at hellodrbone@gmail.com, and we will provide recommendations. Unless there is a quality issue, return requests due to incorrect sizing will not be accepted.
To initiate a return, please request it within 7 days of delivery. If you meet these conditions and wish to return your item(s), please complete the form in the returns portal.
Once your return is received, we will notify you via email. After inspection, if the item is unopened, vacuum sealed, unused and in new condition, we will process your refund to the original payment method. If you prefer to set up an exchange instead, contact us at hellodrbone@gmail.com. Unless there is a quality issue, return requests due to incorrect sizing will not be accepted.
For hygiene reasons, we cannot accept returns if the vacuum seal on the bed has been opened, as it cannot be repackaged once expanded. If you have any concerns about the size of your bed upon delivery, please do not open the vacuum seal and reach out to our team at hellodrbone@gmail.com. We can assist with arranging a return or exchange as long as the bed remains vacuum sealed.
If you are not entirely satisfied with your bed cover choice, you can exchange the cover without returning the whole bed. Please reach out to us at hellodrbone@gmail.com to arrange an exchange.
Please allow up to 10 business days for your refund to appear on your statement. If you do not see your approved refund after this period, contact us at hellodrbone@gmail.com.
Warranty
DrBONE Bed provides a 12-month warranty against manufacturing defects, as well as a lifetime warranty against sagging of the memory foam.
This warranty covers defects arising from faulty workmanship or materials.
Please note: DrBONE Bed is not responsible for any damages resulting from failure to adhere to care instructions, heavy scratching, chewing and other rough use.
If you receive a defective item, please contact us at hellodrbone@gmail.com, and we will be happy to arrange a replacement.
Our warranty does not cover:
- Normal wear and tear resulting from regular washing and intended use.
- Damages caused by rough handling or aggressive use by pets, including bites, rips, burns, tears, excessive scratching, stains, and liquid or moisture damage.
- Damage incurred by using the cover on a bed that is not a DrBONE Bed. Covers designed for our beds may become stretched or ill-fitting if placed over incompatible products.